Solutions | Amicus

Our CRM Offerings

At Amicus we offer full service of CRM suite including both consulting and implementation services. We have worked extensively with on premise and cloud versions of the most popular CRM products including Microsoft Dynamics, Salesforce and Siebel CRM system. Our team has supported businesses in upgrading/migrating CRM solutions and integrating the same with other enterprise and third party systems. We have worked with clients across industries to map their processes and implement a CRM solution that captured key pieces of information in their CRM repository which in turn helped them extract actionable information. We have also created custom CRM solutions for small enterprises.

As a result of our CRM solution, our clients were able to get a 360-degree view of their customers with easy reporting and actionable information.

What is CRM?

A CRM system is a business tool that allows you to manage all your customers, partners and prospects information all in one place. CRM systems can help every part of your business get a 360 degree view of your customer.

For example, it helps:

sales teams close deals faster.
marketing manage campaigns and track lead generation.
service call centres reduce the time to resolve customer complaints.

With CRM systems customers are served better on day to day process and with more reliable information their demand of self service from companies will decrease. If there is less need to contact with the company for different problems, customer satisfaction level increases. These central benefits of CRM will be connected hypothetically to the three kind of equity that are relationship, value and brand, and in the end to customer equity.

"3 out of 4 consumers say they spent more money with a company because of positive customer experience."

Our CRM Solution Areas

CRM
Strategy

CRM
Analytics

CRM Operations

Strategy and Planning: Our experts perform a feasibility and gap analysis of the client's processes and come up with a high level strategy and design to implement a CRM solution. This includes recommending the right tool and identifying the peripheral systems that need to be integrated with CRM.
Implementation: Our end to end integration solution includes data migration from any existing systems, integrating with any third party or in-house systems, process automation using workflows and plugins, optimization and configuration, customizations on top of any out of the box features.
Analytics and Reporting: We are adept at different techniques to massage the underlying data and present insightful information in the form of sophisticated dashboards with reports and charts.
User Training: With systems getting more and more sophisticated, training the end users in order to harness the full capacity of the system becomes increasingly important. We typically customize our training based on the organization's needs.
Maintenance and Support: Our maintenance and support teams work constantly on refactoring the codebase and identify areas to harmonize the application landscape. The underlying idea is to decrease the spending on the maintenance exercise and constantly align the applications with the organizational goals.

How we deliver value in CRM

A good CRM gives you insights into running your business. A smart CRM gives you the information you need in a way that you can use it. An ideal CRM offers you a solution to simplify your processes from day one. Amicus CRM includes the good, the smart, and the ideal in an enterprise-ready package.